Returning A Product

 

Returns & Exchange Policies

When you receive your order, please inspect all packages for items such as remotes, manuals and cables, or any applicable accessories for the product(s) ordered. If the merchandise is not being installed right away, please do not power up or play the merchandise. Please be sure to save the box, and the shipping carton and its packing material, in the unlikely event that you'll need it for a return shipment.

If you require any assistance, please CONTACT US and provide the order confirmation number with a brief explanation of your issue.

Returns & Exchange Policies

A return authorization is required for any exchange. Any product shipped to us without a return authorization will be returned back to the customer at his or her expense.

Due to the special sale prices we offer on our products we do not accept returns for buyer remorse on new items.  

Note: Errors or oversights when placing orders (wrong model, size, feature, color, unit of measure [each, single, pair, system]), or mismatched left or right speakers are the sole responsibility of the customer who accepts all associated expenses.

To Return or Exchange a Product

For warranty defect claims (see our WARRANY POLICY)

To initiate a return for warranty evaluation, please CONTACT US with RETURN as your subject line, your order number and model number in the body of the email ,and a customer service representative will provide you with a Return Authorization Number (RA#) and instructions. Please write the RA NUMBER in LARGE, BOLD type on the outside of the shipping carton. If the RA# is not present in the body of the return address or clearly visible on the carton, it will be refused and returned back to you.

Return Authorizations are only valid for 30 days from the date issued. Replacement merchandise will not be reserved for more than 30 days past the issuance of the RA. Merchandise received past the return period may be refused and returned. Notification will be sent to the e-mail and/or billing address you provided should your return not be accepted.

If an item is not defective and you would like a quote on a one-time replacement offer let us know in the email so we can give you a quote an instructions. 

Note: We cannot be responsible for e-mail or mailing addresses that are incorrect, changed, filtered, unread or no longer valid.