All Toro Tech gear has a 30-Day customer satisfaction guarantee warranty if purchased on the www.toroaudio.com website. You can extend your warranty to 12 Months by having your Toro products installed by a TORO Authorized Installer / Retailer.
Both warranties cover manufacturer defects however the warranty does not cover accidental damage, physical damage, misuse, running at improper impedance levels, product neglect, or improper installation that result in burnt voice coils or damaged electronic circuit boards. In the case of products being damaged from misuse or abuse we even have an affordable replacement policy ensuring that you are not left in the lurch when life happens.
Contact us at firstname.lastname@example.org to start the warranty process. All warranty claims are handled immediately after making contact with us. Customers are responsible for prepaid shipping to our headquarters. Any product shipped to our facility without an RA Number, that was issued by TORO TECH, clearly written on the package will be rejected. Upon contacting us you will be issued a return authorization number which will accompany your package and allow us to identify it and handle the claim when receiving it. Toro Tech holds sole determination in whether your product will be replaced or repaired. If your product is determined to be defective by our technicians, and is going to be repaired or replaced, Toro Tech will pay for shipping back to you. If a customer sends in a product that is abused, in perfect working condition or from another brand, the customer will be responsible for freight on the return shipment. You can expect around a one week turn around for all warranty claims after the product is received by our warranty team.